Weekly Feature

2011-02-10 / Letters to the Editor

Contracts should protect consumers

It’s time the laws are changed to protect the consumer in the event a contractor does not honor a written contract.

In October 2007, I contracted with a longtime West Seneca business to side our home. When completed one month later, the siding looked good.

Then in May 2008, six months after completion, the siding on the backside of the house became buckled and lifted.

When we contacted the business, they stated, “We will do what it takes” to make the job right. After two home inspectors had inspected our home — one was our request and one was the company’s request — it was de- termined that the siding was improperly installed by their “experienced” crew. They did not follow the manufacturer’s specifications. Knowing that the job had to be redone, the business refused to write up a new contract and refused to “do what it takes.”

After numerous stall tactics by the business — company name changes and changing attorneys — we are out thousands of dollars and are still waiting, now two and a half years later, for them to correct their mistake.

When we were looking for a reputable company to do our siding, we did everything we were told — find a company that has been in business for numerous years, talk to other customers, have a contract written up — only to find out that contracts do not protect the consumer.

I think the time has come to make companies accountable for poor workmanship and make good on a signed, legal contract.

Let the consumer beware.

Tom Reich

Organ Crescent

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