Weekly Feature

2010-08-26 / Local News

American Red Cross

Volunteers sought for Ombudsman Program

The Greater Buffalo Chapter of the American Red Cross is seeking volunteers for its Ombudsman Program, which provides advocacy services responsive to the complaints and problems of residents living in long-term care facilities.

An ombudsman is a volunteer certified to receive, investigate, and solve complaints made by, or on behalf of, residents in nursing homes, assisted living facilities and certified housing in the community.

Ombudsmen are assigned to a facility on a weekly basis to discuss problems and concerns or to lend an open ear when residents have something on their minds. They monitor the quality of care, help protect residents’ rights, provide information to the residents and their families to ensure proper treatment and encourage residents to express their opinions.

Volunteers must be at least 21 years of age with an interest and capacity to fulfill the advocate’s role, as well as have strong verbal and written communication skills. Regularly scheduled train- ing is provided, and the next training program, a total of 36 hours, will be held Sept. 27 to 29 and Oct. 4 to 6. The classes run each day from 9 a.m. to 4 p.m. and will be held at the American Red Cross, Greater Buffalo Chapter at 786 Delaware Ave. Prospective ombudsmen must successfully complete the full training.

For more information, call 878-2385.

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