Weekly Feature

2010-08-26 / Business

OB/GYN Associates of WNY accepting new patients

by CHRISTOPHER GORDON Orchard Park Editor

Dr. Carlos Santos Dr. Carlos Santos Although Dr. Carlos Santos has been leading OB/GYN Associates of WNY since the early 1990s, he said the practice has a history that dates back many more years.

This includes using the 675-5222 telephone number for nearly 50 years. The line is in operation at the practice’s 3050 Orchard Park Road location.

Santos said the practice is full service, doing both obstetrical and gynecological care. He also said his doctors take care of patients with issues ranging from fertility to menopause.

Rebecca Mecca, the practice administrator, said the group is continuing to accept new patients.

“We have five doctors, with another one coming in,” Santos said.

In addition to Santos, other doctors currently on staff are Carmen Todoro, Brian Smith, Catherine Falkner and Sheila Pieczonka. Dr. Afshan Samad will join the practice in September.

Mecca said the staff also includes three nurse practitioners, two physician assistants and two midwives.

OB/GYN Associates of WNY also has an office at 4845 Transit Road.

“Some of (the doctors) move back and forth, and some are stationary,” said Mecca.

Santos noted that he thinks the practice is unusual because each of the clinic’s doctors have different areas of interest in which they can offer expertise.

“Some do more infertility work,” Santos said by way of example.

Although the practice has been in operation for nearly a half-century near the border of Orchard Park and West Seneca, the current location opened in 2007.

Santos believed it was important to relocate because with more women working, time is crucial to them, and within the confines of the medical park there are places such as Quest and Immediate Care, meaning patients don’t have to travel elsewhere if they need lab work.

“We try to coordinate with those services,” said Santos. “More women work now than 30 years ago. It’s time consuming.”

As the practice has grown, Santos said it is increasing its use of technology. This includes giving patients the option of whether they want test results e-mailed to them.

Santos said that due to health regulations, a patient must sign a waiver to allow the information to be sent electronically.

He commented that doctors sometimes run into problems when leaving a phone message because patients may not be able to return the call before the office closes.

Santos believes this option can help reduce anxiety for some who are awaiting results.

The doctor also said records are kept as to how long each patient is in the office, because they like to get to patients as soon as possible. He said the average time a patient is in the office is approximately 30 minutes.

In April, the group also unveiled its website, www. ogawny. com.

Santos said a popular aspect of the site is the amount of information patients find if they are having medical problems.

He said there were 800 hits on the site in May and more than 1,000 in June.

Within the website, patients can schedule doctor’s appointments and download forms.

Santos said it is one more way that helps save time.

The office is open from 7 a.m. to 7 p.m. Monday through Thursday; 8 a.m. to 5 p.m. Friday; and 9 a.m. to noon Saturday.

e-mail: cgordon@beenews.com

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